When I was hired for converting Pennsylvania and Delaware state facilities from paper to computer, under a non-profit called NET, one day the our chief came in and advised me that I needed to meet with a woman who refused to change from paperwork. She would rather resign, and she was a valuable professional employee.
I was to meet with her for five hour-long early morning sessions over a week.
When she first came in she looked distraught.
I asked her what the problem might be, and she quickly asserted that it was not a work problem at all. She had a child with a rare disease, Local doctors could not deal with it.
I suggested that we try internet. It was only a matter of minutes until we had reached authorities on the disease and contacted them directly. One doctor phoned us back Immediately. She was immensely relieved that she finally could get help.
The next morning she came in and told me that it would not be necessary for us to have any more sessions. She was going with our program.