Wednesday, March 30, 2016

What a Mess

It is not too much to say that most computer users here at Willow Valley are limited by too many factors in their ability to take advantage of the great benefits of computers for their future as they age

most prominent is the use of an older and slower and limited computer, such as an old Windows computer or even a new Windows 10 computer with a slow hard drive, who often they think a smartphone or tablet is a subset of a PC or Mac, whereas these are supersets with more new user friendly

next is the outdated cabling system in the North which SeniorTV has found faulty and inadequate for the job (by using more appropriate testing equipment that has been used locally by IT)

then there is the altogether complete absence of a tech support help desk, or even an online service

further, there is the somewhat “in-your-face” approach that says in writing that if anything goes wrong with your internet that is your problem,  as stated in the internet hook-up policy here

indeed, many users are indeed quite limited in what they are able to do, more with Windows than any other system  as compared Apple, for which there is plenty of help both here and from their local store

so consequently residents operate under a great handicap and are nowhere near prepared to deal with the great promise for seniors as they become more and more isolated and disconnected

there is also a lot of fear of computers based on misplaced concerns about privacy and security

not to mention the difficulty installing a printer for many devices

and too many simply do not know what a target of opportunity and efficiency computers can present

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