There is no substitute for a qualified proper cable tester to run down internet connection problems.
However, Comcast has a help site with many pointers which also apply to our local Willow Valley Senior Internet system if you are tech oriented.
Click or tap for http://forums.xfinity.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/td-p/1253575
Skip down to check your modem signal levels. Of course, it will take a qualified technician to deal with any issues.
Don't connect your computer direct to your modem and unless you want to welcome malware into your system.
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